I ordered several accessories for my Dobot. The order was received promptly and was well packaged. I ordered the gripper attachment but it came incomplete. Attempts to contact the company for assistance proved fruitless. This problem would have been very easy to rectify. But…no company contact with me made the simple fix impossible.
If you need parts just remember, getting the complete order will be a roll of the dice AND…you will be alone in troubleshooting your robot! I’m selling mine (I have two) and will now buy something that I can get proper support.